So I tried again, ordering a bodysuit in M based on the prior XS being so small. Learn how to stay safe during COVID-19 in our new guide: I messaged HCB on FaceBook and was told to ship it back, pay for shipping, and they would refund me the shipping. Looking to find more brands like Oh Polly? Statement jewellery and more - ALL designed in London. I ordered one of their swimsuits and it fits amazing, can’t wait to rock the beach! Beach House Swimwear has 5 reviews with an overall consumer score of 4.3 out of 5.0. Their response was fast and very helpful. Turns out there was a clause stating that sale items are not refundable. Model is 5 ft 7 and wears size L . Hi Barbara, Check out what 256 people have written so far, and share your own experience. I sent many images to the House of CB but they still insisted they wanted to to post the parcel back at a cost to myself with no guarantee of a refund or them covering my postage costs. I have contacted PayPal and the ACCC. Purchased an item in Black Friday sale. Not the best first impression and still waiting to see if I even get a refund. Returns for Swimwear can only be accepted if the Hygienic Plastic cover is in place. Originally ordered as an early bday gift to myself in mid-July and I am only now potentially getting my returned items (they kept on being out of stock after I already asked for other items). Purchased $89 sweater which arrived damaged. Do you agree with Beach House Swimwear’s 4-star rating? 1,020 likes. I’ve been buying online since I was 16 so yeah- there is no such things as FAKE house of cb websites. Their pieces are amazingly well constructed and the fabrics are to die for. I was so disappointed with my recent purchases, I had heard such great things about this company that I couldn’t wait to receive my items! Envíos a toda la República Mandamos mensaje Bikini Fashion Show 2020 Haul de BABYDOLLY TRANSPARENT try on haul – Bikini &Beas swimwear bikinis 19 100% AFFORDABLE SHEIN PLUS SIZE TRY ON HAUL | AFFORDABLE PLUS SIZE TOPS,SKIRTS & DRESSES! 1 review. You definitely know how to treat your customers and make them feel special. The cheap corset had metallic zipper, it was white with threads coming out. Customer service was amazing. The House of Swimwear. LINGERIE, SWIMWEAR AND EVERYTHING ELSE. Make your complaint through Martin Lewiss RESOLVER who are logging the amount of cases which show up the poor customer service AND RIP OFF CLOTHING. where and which factory is it done in? This should not be happening from wearing a cardigan for two hours and sitting in your car, it is clearly faulty. The House of Swimwear. I was invited to a spontaneous bday trip on Friday. for a company that sells such expensive clothing you'd expect a higher standard of customer service & appreciation but it's the total opposite. Length: Approx 53cm. my question is what size do you suggest i order? Women's Fashion: Shop Luxe Party Dresses, Designer Shoes & More. I ordered an XS based on the size chart and it was literally 10 inches smaller in the bust and approximately 6 inches smaller in the waist. POOR QUALITY GOODS, POOR CUSTOMER SERVICE, RIP OFF PRICES, 'Brazen' Black Bandage Multi Strand Harness. Posted on July 11, 2014 by When the dresses arrived, I was instantly pleased as they were such good quality and both fitted. ?do tell; Expose the fake house of cb websites. 2 weeks after the return they contact me and refuse to refund £159 for the dress as had marks on allegedly. The quality is not what I expected and I now have a cardigan that I can't wear as it is so damaged, 59 pounds down the drain! The best part of my shopping day today was Melissa, who gave me and my friend absolutely great service, very polite and professional! They literally scammed me. Dispatched with Royal Mail 2nd Class, signed for. BUT THE RETURNS PROCESS IS awful! The quality of their clothing has gone down over the years. I'm regularly a size large for this brand and it always makes me happy to know that it will sculp me exactly the way I love. Do you agree with Beach House Swimwear’s 4-star rating? I have rec'd a email confirmation aswell as a text message stating my order would be delivered today 27th november it's 16:42pm so i'm doubting it. I dread to think what would happen to it if I washed it. This dress is so flattering on and it hugs in all the right places. Hope you enjoyed this try on/lookbook! Xx, Our order took a few weeks, as poor customer service poor quality goods, terrible customer service and you will have to pay to return. 6 . Whether you are attending prom for the first... We’re in this together! Note: it’s been used once, washed and it’s in amazing condition. I don't usually write negative reviews on products but I am just shocked at the faults in this product, a product that I thought would be good quality given the price! Our shipping requires 2-3 working days to deliver to most countries, depending on where the stock is located. To be honest this is the best company ever the quality is insane everything is beautiful the clothes are unique and dreamy fast delivery and what I liked most about my experiences with house of cb they answer all your questions best customers service ever and the clothes fits true to size which is an important thing for me Love love love love, Loving my new haul. I’m happy it got resolved. Women's Fashion: Shop Luxe Party Dresses, Designer Shoes & More. But increasingly, we’re also seeing people wear House of CB on the red carpet. LOVE IT! Shop more 'Swim' here . What was your favorite piece? Here I am thinking I'm buying from a London Boutique - wrong. I finally saved up enough to purchase the Alicia dress. Fabulous products, amazing design and acceptable prices. House of cb swimsuit. I am now back from my trip and the parcels have still not arrived. But on top of all this, I see the item shipped from the Phillippines and appears to have been made in Hong Kong. I am extremely happy with my order, fabric is amazing, sewing is perfect, love the fit and sizing is very accurate. I am literally OBSESSED with anything House of CB... Their clothing is the like poetry to a woman's body! Returns for Swimwear can only be accepted if the Hygienic Plastic cover is in place. Sent an image to house of cb who said to send the cardigan back and they would investigate. HouseofCB has a consumer rating of 3.16 stars from 239 reviews indicating that most customers are generally satisfied with their purchases. HOUSE OF CB NEEDS TO BE REPORTED. I just purchased this dress and it was well worth it. We’ve been designing clothes and dresses for years, we’ve gone into shoes and even phone cases but we’ve just released our first EVER collection of swimwear. Said they would replace but as out of stock they could only offer a gift voucher. Consumers satisfied with HouseofCB most frequently mention next day, high quality and new dress. The delivery company they use to for their deliveries - do not deliver the packages and then you end up having to chase house if cb for refunds that yet still waiting to hear from them. Clearly they never inspected it at all but keep trying to say it was not faulty (of course) but ADR will prove otherwise. The best part of my shopping day today was Melissa, who gave me and my friend absolutely great service, very polite and professional! They came back to me and said I was not allowed a refund because the item had been worn (I had worn it twice and owned it for less than a week) Adamant that they won’t give me a refund and instead would give me a gift card which I do not want.You expect more when you pay near enough £60 for a cardigan! Designed For House of CB. You aren't entitled to a refund. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Please do not buy from this company, they don't value their customers and are nothing but rude. I'm back with another haul & this time its with House of CB - YAY! Customer service was always there to guide me through the process. how do i know it's in stock? I recently bought a cardigan from House of CB, the Celine cardigan in white/cream. We were to leave Wednesday morning I ordered a dress Friday night. So there you have it. ... House Of CB is hands down my favourite place to shop, weekly releases of clothing pieces to die for! Well, that bodysuit was a true size M, honestly maybe even bigger. Customer Service was a joke - had to return my items to separate addresses as one of them got returned for some reason (waste of money since I also used tracking). Purchasing. Free shipping on many items | Browse your favorite brands | affordable prices. Beach House provides the perfect blend of style and comfort! The world's one-stop shop for super chic party dresses, must-have shoes, statement jewellery and more - ALL designed in London. I will never ever buy from them again and will discourage my friends also. Buyer beware! Beach House Swimwear is a smaller women's swimsuit brand which competes against other beach wear brands like Swim Outlet, Cupshe and Figleaves. ONE MINUTE THEY STATE I DIDNT RETURN IT AS FAULTY AND THE NEXT MINUTE I DID, THEN THEY WILL CHANGE THEIR MIND AGAIN. I was so excited to purchase this cardigan after wanting it for many months and I finally took the plunge to buy it but I wish I had not now. Each category brings up a list of related products. No refunded return postage fee and a company that don't really care! HUGE SUMMER SWIMWEAR TRY ON HAUL - PLT, MISSGUIDED, HOUSE OF CB; Spencer Nicks: Busty Baddies TryOn Lingerie Review + Wardrobe Malfunction; VICTORIA'S SECRET & ADOREME TRY-ON HAUL [Channel Update] Bum Wild Modeling Comfy Shorts **LINGERIE Try On Haul** Chelsea Tries FASHION NOVA Bodysuits I honestly don't know how anyone can purchase online from HouseofCB. One of the worst customer service experiences I've ever had. Qualitatif cloths and qualitatif support team. After deciding which fit I liked best, I returned the other with no hassle and received my money back. We have 50 Coupon Codes as of December 2020 Grab a free coupons and save money. Had to rate one star as not able to rate zero however is a zero. I have tried to contact HouseofCB 5 times now over the course of 2 months and keep being told it’s with head office, how is it taking 2 months to resolve an issue that’s over Such a poor quality product! It is a very heavy item and will cost me alot of money to send back, money which I have no guarantee of getting back may I add!!! 'Sidra' features a sexy cross … Thank you so much. Their customer service alone is worth all my hard earned money! House of CB offers a wide array of products that you can easily search through by clicking on categories located at the top of their website. The go to brand if you want to feel like a Goddess...! I paid over $71 US. Colour may vary due to lighting on images. THEY ARE SCAMMERS. Huge Leggings Try On/Review | Allie Otte Leggings | Hannah Garske. Not only their cloths are very qualitatif and beautiful. I am past my bikini days but not ready for a granny suit. Company refuses to replace, refund, acknowledge or do anything about this. Also on previous orders I was swimming in a size small. This dress exceeded my expectations and I will be a returning customer. Only the latest review will count in the company's TrustScore. We use cookies for analytics, personalization, and ads. If you're not certain about the outfit you've gone for or think you might return it then don't bother. Turns out the sizing was off so they issued me a refund for the top, but gave me a $9 STORE CREDIT - ONLINE ONLY for the shipping (that's how much it cost me). It developed a fault within a couple of days and had to pay to return it for them to look at. 2 weeks after the return is unacceptable. My milk marl lounge jumpsuit however split wide open In the middle at the side from a fault in the stitching, after wearing for a matter of hours if that, absolutely gutted. And even now, you can see inspirations from Balmain. Women's Fashion: Shop Luxe Party Dresses, Designer Shoes & More. I'm wearing this to a holiday party coming up and now I feel beautiful. The bandage leggings and matching bandage body suit. Made from a soft and silky stretch jersey, 'Sidra' is just beautiful in her tonal delicate hues. They will say they haven't revieved the item or they toi sent it back as faulty which is not true. We’re in this together! You have to go in-store because the sizing is completely off. The clothes are great quality and they take the extra care to give it the personal touch. I ordered a dress - said 6-7 working days delivery. Don't let this multi millionaire Donna Walker CEO get any richer from YOUR HARD EARNED MONEY, by ripping you and everyone else off with such poor quality goods and charging extortionate prices for poor quality. HAD TO DISPUTE WITH MY BANK. The are thoughtful and super friendly. From two piece sets, dress, tops bottoms and sexy swimwear, in bold beautiful designs and colors, you will walk around with a confidence many will notice. TRADING STANDARDS NEED TO INVESTIGATE THIS APPALLING COMPANY FOR THE AMOUNT OF COMPLAINTS ABOUT THEM. Forget about them replying to you regarding a refund or returns! The reason I returned it in the first place was because it was FAULTY. The quality of the material is like no other and always fits like it was made for me. The staff are extremely professional and pleasant to work with. The quality is great but what's the point if it doesn't fit. I have been a customer for about two years. Read about their experiences and share your own! I would recommend this brand for everyone who pays attention to quality of the product. Consumers satisfied with HouseofCB most frequently mention next day, high quality and new dress. Xx, Hi, a USA 7.5 would be a 38. I reached out to House of CB and they said that I would need to send the parcel back for inspection (as if I was lying), but they would not cover the costs of delivery back (but may cover it at a later date up to £20), however, I have not had the time to send it back and I find it a hassle that I have to pay for an item to be sent back when it is through no fault of my own, I did not ask for a damaged product so it has really put a downer on my experience of buying from House of CB. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, AWFUL AWFUL Customer aftercare / customer service, High prices, Poor quality And poor customer service. It feels like you are getting a gift with the beautiful wrapping. For 59 pounds, I was expecting an excellent quality cardigan that would last me years and years. Waste of money and time. @shein The world's one-stop shop for super chic party dresses, must-have shoes, statement jewellery and more - ALL designed in London. Never even got a response back via email from HOCB. Worth every penny and customer service was also very responsive and friendly :), Provided amazing customer service and assisted me all the way through with my exchange. House of CB Review Hug those curves in all the right places with a dress from House of CB that is sure to help you make a statement. In 2016 Walker introduced House of CB's younger sister brand, Mistress Rocks. I've sent so many emails trying to get to the bottom of an order/return and just get a copy and paste response that does not answer my questions (had this several times - I've now sent 10 emails and not had any sort of decent answer about what's going on with my order!) Check out what 257 people have written so far, and share your own experience. Worse customer service ever! Materials: Matte (18% Polyester, 82% Elastane) Lining (88% Polyester, 12% Elastane) Hand Wash Cold . I am so excited to find swimwear that fits well and feels great to wear. Shop more 'Swim' here . This is the last time I will shop with them. Women's Fashion: Shop Luxe Party Dresses, Designer Shoes & More. And high fashion has its place on red carpets. I had trouble with my package and house of CB was amazing! Never. FUNNY THAT. I've been following House of CB on Instagram forever and have been obsessing over their Jardin collection. 1,018 likes. If i order a dress today(utah) when will i get my dress? What is the return address for house of cb in the us? The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Be sure to check out House of CB, Tiger Mist along with others that are listed below. Stay safe with our COVID-19 guide. If you would like specific information please contact [email protected] letting them know the item you want and where you will ship it to & they will be able to help you. I went back to look at the first purchase and that too came from Hong Kong. Available categories include dresses, swimwear, shoes, and accessories. SEXY GYM TRY ON HAUL | Lauren Alexis. So now that didn't fit and I messaged HCB and was told all they could do was give store credit this time. DO NOT BUY THE CELINE CARDIGAN Purchased this and wore it twice before the material started to pull on the arms of the cardigan. Designed For House of CB. Online the models wearing the clothing looks amazing. I am a mature woman who is very active and wants a stylish swimsuit that looks good while providing coverage and support. I am looking forward to buying a few more pieces in the next couple of months. The world's one-stop shop for super chic party dresses, must-have shoes, statement jewellery and more - ALL designed in London. It was very stressful for me to find something that I feel confident in; especially looking for something online. :), You need to contact [email protected] or [email protected] with your order ID and they will be able to provide the address. CB Swim. Dont give up or be fobbed off, you have right to a refund under the sale of goods act, take it to the Alternative Dispute Resolution or small claims court or your credit card if over £100. Hi hoochies! !I brought the celine cardigan which is not a cheap item, the cardigan started to pull and unravel all over after a handful of wears without even being washed. They follow you step by step until you get you parcel at your home. What you see on the model is what you will get in person. I am 5'7 with curves. HUGE SUMMER SWIMWEAR TRY ON HAUL - PLT, MISSGUIDED, HOUSE OF CB; Spencer Nicks: Busty Baddies TryOn Lingerie Review + Wardrobe Malfunction; VICTORIA'S SECRET & ADOREME TRY-ON HAUL [Channel Update] Bum Wild Modeling Comfy Shorts **LINGERIE Try On Haul** Chelsea Tries FASHION NOVA Bodysuits Never again. I made a mistake in by typing my address. When she tried them on they did not go over her hips therefore it able to wear properly. Before House of CB started creating its own original designs, it was known to primarily sell Herve Leger knock offs. Thank you ☺️. I reached out to their customer service who did everything in their power to make sure I received my package by Tuesday! © 2021 Trustpilot A/S. I hope to see this brand around for many years to come. Cheap Price and High Quality.Manufacturer from China. House Of CB Review and Haul of 6 pieces of clothing I purchased online. Their customer service is also some of the worst I've dealt with, they too a month (A MONTH) to get back to an order issue, then refused to allow an exchange. Slight size issue but I'll diy it xx. You can’t really say that about many companies but house of CB are very professional to work with. LOUNGE UNDERWEAR TRY ON HAUL | DAISYKEECH. Venta de Trajes de baño, diseños únicos y originales sólo en THE HOUSE OF SWIMWEAR Estamos en NL, MX. Would you size up when ordering from house of cb? Feminine perfection is here with 'Sidra'. I had to do lots of chasing for nothing! They reply you within 24H (very quick) and they try to help you by proposing you alternatives. Definitely we are coming back! Normally I have complete faith in Uk shipping so This is definitely the brands lack of professionalism. I ordered two dresses from here as I wasn't sure which size would fit best. !I would also like to add I have since started a chargeback claim with my bank to get the money back. It has been two weeks. By Monday morning my order hadn’t shipped yet. , Just wanted to say I order the long blue floral dress and it is STUNNING! DONT GIVE UP go to trading standards etc. Also the support team are very professional, respectful, kind. I bought the ivory mesh corset and they sent me a cheap Version of it! Please advise your order ID and we will help you with this asap. Please do not buy from them - twice I have experience the worse customer service from this company and the delivery services UPS whom they use to send their packages from the Philippines. Get the best deals on HOUSE OF CB Women's Dresses when you shop the largest online selection at HUGE SUMMER SWIMWEAR TRY ON HAUL - PLT, MISSGUIDED, HOUSE OF CB; VICTORIA'S SECRET & ADOREME TRY-ON HAUL [Channel Update] Bum Wild Modeling Comfy Shorts **LINGERIE Try On Haul** Chelsea Tries FASHION NOVA Bodysuits; BIKINI 2019 OS MELHORES POR NANDA BIBELO ( BIKINI 2019 THE BEST BY NANDA BIBELO) Materials: Crinkle Fabric (60% Cotton ... Model is 5 ft 5 and wears size XS. Disappointed and treated like it's not relevant At a cost of £79 I feel robbed and cheated DONT BUY unless you want to lose your money. Complete ripoff. Wholesale Boutique Bandage Dresses Sunglasses Corsets Body Shaper swimwear Accessories ect. I have returned this item but heard nothing from them and it actually took weeks for the customer service team to respond as I had to send a second one to get a reply. My sister ordered 2 items. What I love about this brand is the quality of their clothes. I have no doubt they will be telling me it’s with head office forever and will never actually respond to me!Firstly the quality of this item especially given the price is awful And not fit for purpose and secondly the customer service is just non existent!

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